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1. ABC Waterbed Outlet does not
sell frames, risers, decking or other wood furniture parts.
This is because they are not manufactured and packaged for
easy shipping. They are also oversize and overweight by
shipping standards and expensive to ship. We recommend you
look in your local newspaper, trading post newsletter or free
newspapers for used frames which should be inexpensive.
2. It depends on the product since we are extending the
manufacturers warranty. Heaters and mattresses generally are
5 years, most linens are 1 month to 3 months. Please see
warranty information on individual web pages and your
warranty when you get it.
See our Return Page for more in-depth answers.
If you have a warranty issue you can email us or call call us
at 1-877-420-2337 between 12:00 noon. and 5:00 P.M. Monday
through Friday EST if you just have a question. Be sure to
include the Order Number, your name and your email address,
without this information we cannot locate your order and
therefore cannot process a return for you.
3. We welcome orders to Alaska, Hawaii too, but extra shipping costs do not allow us to ship
to these areas for free. We no longer ship to international or APO/FPO addresses.
The weight of mattresses varies between 25 and 45 pounds
depending on size. We include a liner, conditioner and
fill/drain kit. A typical heater weighs around 8 pounds. A
linen set around 12 pounds. Both shipping methods are pretty
quick. Because of lost or delayed shipments we do no not use
Global Economy Parcel Post. We do not use other International
shippers like UPS, FedEx or DHL because they are higher.
If interested, place your order online so we have a firm
idea what you want and where it is going. We will get back to
you with the shipping costs prior to filling the order.
4. You will not fall between the two mattresses on a dual
waterbed mattress. Water seeks it's own level keeping the
mattresses together, you also have a mattress pad and fitted
sheet over the transition area which prevents you from
sliding down between the bladders.
5. Thermal dividers are made of the same material as the
mattress with some soft foam added for insulation purposes so
they are soft and pliable. You can barely tell where the two
mattresses transition on a dual waterbed mattress with your hand, and even less so with your body.
6. Do-it-Yourself bed. For legal
reasons we do not supply measured plans for building a bed. We do know
that many experienced woodworkers have made their own
waterbed frames. Here is some helpful information:
The inside diameters of a queen frame is about 60" X 84" X 9" which fits the outside of a queen mattress, the King is 72" X 84" X 9". Frame pieces are usually made of 2" X 10" dimensional lumber or two pieces of 3/4" hardwood plywood that is sandwiched/glued together ( 1 1/2" thick ). Use large
corner brackets or long carriage screws to attach the 4 frame pieces together.
The head and footboard frame pieces have a dado about 1/2" square that fits over he decking boards when installed. The decking boards float between the two saides at this point.
A second headboard piece (without dado) can be attached above the frame headboard to be a headboard for the sleepers. We call this a 5 board frame.
Make your decking to fit inside the finished inside dimensions taking the dado into account.Decking is usually made of 1/2" wafer board that has been coated with varnish or clear laquer in case it gets wet.
Use two or three L-brackets depending on their size, along each frame side to attach the frame to the decking.
This whole assembly just sits on a pedestal riser or drawer riser. Weight holds it in place.
Pedestal risers are often made of 5/8" fiberboard and painted black. Be sure you have cross-braces in the middle to support the weight. If not properly supported the bed may sag or slide off.
Since you won't have the plastic corner brackets to attach the 4 sides of the riser, you will have to substitute by using blocks of wood at the corners and gluing and screwing them together or use another way of fastening that you chose.
Fiberboard is weak in many respects. It's mainly used because it's easy to paint. Plywood or wafer board are better, but their outsides are rough so they take a lot of work to paint.
The riser should be slightly smaller than the deck and everything must be centered for stability. Inside the riser, crossbraces are needed to prevent sag.
Drawer risers are made of pine or hardwood plywood. Its basically two low dressers with connecting stringers. They are purpose built to spread the weight of the bed over a large area.
http://www.abcwaterbed.com/winstall1.htm provides assembly instructions with images.
http://www.abcwaterbed.com/frame1.htm shows close-ups of the hardware. Good luck and have fun with your project.
7. We do not have a printed
catalog. It would increase our prices and is not able to
reflect our large stock of products accurately. The shopping
cart is easily changed to reflect inventory. Linens for
waterbeds are produced at the mills just a few times a year,
so supply can choppy. We prefer to only sell items that are
in stock.
8. Every crib waterbed mattress
that existed years ago that we knew of has been removed from
the market. We love waterbeds, but we consider waterbeds an
unsafe place for little ones. They can get wedged between the
mattress and frame and suffocate. This goes for large size
waterbeds too.
9. Many manufacturers mark both
King and California King as "King" or Queen and
California Queen as "Queen." Please carefully open
the package ( in case you have to return them ) and try them
on your bed. If they don't fit, send us an email and we
will make further arrangements then.
10. Sorry, no. We can't
guarantee the sheets you order will match your drapes or
floor. All manufacturers colors vary from run to run. Our
pricing is very low considering that we warehouse these
products so they are ready to be shipped at the first
opportunity. We feel everyone wants lower pricing and linens
that are ready to ship today, not high costs. Not all on-line
stores maintain an inventory.
11. What is Lumbar Support and why would I want it? Will I feel the lumbar layers?
Lumbar support helps prevent your back from going into a hammock position. The heaviest part of your body is going to sink down on a waterbed. The lumbar gives more support where the most weight is. We have never found that lumbar support is noticed if the waterbed is filled properly (exactly level with the top of wood frame). If it is underfilled, you might be able to feel it and it would be uncomfortable.
12. We are trying to decide between lumbar support or not? Our current waterbed does not have this, and I'm fine with it. My wife is having some back issues, and possibly lumbar support would help? How does lumbar support affect sleeping on stomach or on side? (seems to me that lumbar support is designed for sleeping on your back).
Can we mix and match the duals? Example one with lumbar support, and the other without?
Actually it is much harder to sleep on your stomach or side if you don't have lumbar support. Your wife likely would be much happier with lumbar if her back is bothering her now. Lumbar support helps provide extra support where you need it most. One of our employees is 6' 5" tall and 300 pounds. He prefers a firm mattress with lots of lumbar support. Small sleepers might prefer fewer lumbar layers but lumbar does support you better. How much support you need is an individual thing. That's why we also offer Vinyl Products dual mattresses where you can choose different sides with and without lumbar. You can mix and match mattresses here.
13. I just installed my new mattress and it is not very comfortable. Did I do something wrong?
Almost all complaints about comfort can be attributed to not filling the mattress correctly. Many times people overfill the mattress which leaves a layer of water above the fiber layers drastically reducing the support provided by the fiber and maybe making you feel like your teetering on a hill. Other times people do not put enough water in making the mattress harder and less responsive. Mattresses are designed to be filled to a certain level. Overfilling or underfilling drastically changes the comfort level and in the case of overfilling reduces the life of the mattress. Lay a broom handle or board across the frame to be sure your mattress is at the correct level. Add or remove water as needed to have a level mattress. |
