We are committed to providing you with the best possible products available. ALL our products are of superior to outstanding quality level. ABC Waterbed Outlet does everything it can to provide the best selection, the fastest shipping times, and the largest inventory we can at Outlet pricing.

If you wish to return an item, you need to contact us first. Packages sent to us without prior approval may be returned at the customer's expense. Our shipping department has many packages coming and going each day and "mystery packages" that arrive unannounced are difficult to process.

Warranty Returns

Quick Exchange: We sometimes send warranty replacements out using our "Quick Exchange Program" meaning we are willing to send replacements under certain conditions before receiving the faulted item. The customer agrees to return the warranted item within the next 30 days. If they do not return the item within 30 days we charge their credit card for the cost of the non-returned item. Quick Exchange Program is available only within the first 30 days of a purchase.

Non-Warranty Return

If you just do not like an item and wish a refund you may be responsible for a restocking fee of 15% as well as our original shipping costs.

You must obtain a Return Authorization Number from us before returning your item. Email us here or call toll-free at 1-877-420-2337 weekdays between 12:00 and 4:00 p.m. about your item. We handle exchanges on a case-by-case basis. Be sure to have your Sales Order number ready before you contact us.

Non-Warranty return items must be returned to us within 30 days in resalable condition to be eligible for return of any kind. This means that waterbed mattresses have not been filled with water, airbed mattresses with air and neither have been slept on. Linens and other items are properly packaged, unwashed and otherwise unused. This is for your protection too. Nobody wants to sleep on a used mattress or linen. Our high volume precludes us dealing with used articles.

Original packaging and information packets are required. You are responsible for shipping the item back to us. We do not offer a comfort guarantee because of our low pricing.

Other

It is the "purchasers" responsibility to retain the warranty and proof of purchase. If the manufacturer deems the damaged article a non-warranty item, ABC Waterbed Outlet is not responsible for replacements or refunds. ABC Waterbed Outlet does not express or imply any warranties of its own and does not supercede any manufacturer warranties.

Please keep all packing materials and documentation. Some manufacturers will not honor warranties if not returned with the original packaging and accompanying documentation.